FAQs

Employment

How do I apply for an in-store job?

If you’re interested in becoming a Sales Associate with Lotus Stores, Inc. simply stop by any store location to submit your resume and ask to speak with the manager.

Shopping the Site

How do I add an item to my cart or wishlist?

You can add an item to your cart or wishlist by first clicking the size you want in that item and then clicking "Add to Cart" or "Add to Wishlist."

 

Coupons

How do I apply a coupon code?

Coupon codes can be applied by mousing over your completed shopping cart in the upper right corner and then clicking "View Shopping Cart." Once you're viewing your shopping cart, you will see an area to apply your coupon code.

Shipping

My order has been shipped, but I still am unable to track it. How do I find it?

Tracking information may take up to 48 hours to become available. If after 48 hours you still are unable to track the package then please contact us via email at info@lotusboutique.com or by phone at 251-287-7579.

Returns

How do I return an item?

Items must be unworn, unaltered and original tags must be attached to be eligible for return. Items must be shipped back and postmarked within 7 days (unless 7th day falls on a Sunday or a Holiday) from the date the items were delivered to you. Shipping charges are non-refundable. Returned items will be refunded with online store credit only. Any items marked final sale will not be accepted for return or exchange.

Exchange items must be sent back to Lotus within the 7 day return period, and all additional shipping charges (going and coming) will be paid by the customer through Authorize.net or PayPal.

All items marked as "Final Sale" are not eligible for return or exchange. Final sale items include an extra discount on top of an already discounted item - these are clearance items.

Return items with a copy of your receipt to :
Lotus Boutique - Online Team
3980G Airport Blvd. Mobile, AL 36608

For any other questions please email us at info@lotusboutique.com or call us @ 251-287-7579.

What does Final Sale mean?

When an item is marked as "Final Sale," it is unable to be returned or exchanged for a store credit or reimbursement of any kind. Final sale items include an extra discount on top of an already discounted item – these are clearance items.

 

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