Simple Returns
Not happy with an item you ordered? Have NO Fear!
Free returns on $100+ full price orders within 10 days after the package was delivered for in-store credit or exchange.
If your order is $100 + but was discounted 20% or more you are subject to pay for shipping and the exclusions still apply.
No Cash refunds!
If your order is under $100 or discounted at ANY percentage you will be responsible for the shipping cost to & from on Returns and Exchanges.
** Email must be provided when placing order to access your return**
Email us (info@lotusboutique.com) if you processed your order with a phone number. Let us know what email you would like us to add to your order so you can look up the return properly.
"Exclusions" below.
EXLUSIONS:
1. Sale Items
No returns on sale items. This includes any Sale items and items discounted @ 20% or more. **Includes coupon codes** If there was a problem with an item, please email us at info@lotusboutique.com!
Was your item on sale @ 20% off or more and it just will not work for you? Have no fear, we will consider processing your return items with the acceptance of a $5 restocking fee for items that were purchased @ 20% off or more. It will be $5 for each item you want to return! *Please note and understand that most online boutiques will not even accept returns for any items discounted. We will do it, but we have to pay a staff to handle it so if you do choose to return your discounted items, there is a small fee.
2. Washed Items
Always check the washing-instructions tag on the inseam near the hem, inside the neck, or product description page. Please note: Hand-wash means hand wash, not the delicate cycle on the washing machine! There is a huge difference.
3. Personal Items or Accessories
This includes bras, bralettes, undies, swim wear, slips, socks ect. Shoes, jewelry, stickies, and ect. You wouldn't want to wear someone else's undies? We wouldn't either! If there is an issue with any of these items please contact us at info@lotusboutique.com so we can help!
Requirements to Return or Exchange:
- Item or items must be unworn and unaltered with the original tag still attached.
- Items must be shipped back and postmarked within 10 days from the date items were delivered to you.
- Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and you are subject to additional shipping costs.
How to Return an item:
- Enter your order details bellow.
- Select Item you wish to return, give us a reason for your return.
- Select preferred option
- Confirm Return.
- Label will be accessible after return is approved. (Email will be sent with return label)
- You must ship the items out within 3 days of receipt of your shipping label. If not you will be subject to an additional $5 restocking fee.
How to Exchange an item:
We know every store is different, so here is a stress free way of replacing sizes.
**Styles sell out quickly & usually are not restocked**
Need an item in a different size?? Here's what you need to do, we have two options for you!
1. Go on our site and make sure the item you need is still available. If your size is still available, purchase while you still can. We do not hold items, our styles sell out quick and are not often restocked. Next, send the unwanted item back to us (fill out a return below for a shipping label). Once we receive the unwanted item, we will refund you for the 1st purchase if you have already purchased the replacement size (this is the only time we offer refunds).
Please let us know if this is what you are doing so we can be aware of the future refund.
2. If you decide this is not how you want to proceed, please fill out a return below and ship the unwanted item back to us ASAP. We will issue you an Online Gift Card for your Store Credit with that you can purchase the item in the correct size hopefully, maybe if it is still in stock!!
Defective or Incorrect Items:
Pobodies nerfect, am I right?
We will be the first to admit we are not perfect.
Defective or Incorrect item must be reported via email within 3 days of receiving the item with a picture of the defect or the tag if it is the incorrect item. We will go from there to make sure you are taken care of!
Have a question, comment or suggestion? We'd Love To Hear From You.
If you have a general question, please send us an email at info@lotusboutique.com. We'd also love to know if you have a comment or suggestion for us. If you need help with a purchase or have questions about an item please send us an email to the support email address "info@lotusboutique.com"
Lotus Boutique - Mobile, AL.
For In Store Pickup
Monday - Saturday 10:00am - 7:00pm
WAREHOUSE
659 Saint Francis St.
Mobile, AL. 36602
TEXT: 1-251-255-2472
Email:
info@lotusboutique.com
